PRIVACY POLICY

The Hilltop Guesthouse respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information provided to us when you make a booking, contact us or stay with us.

Information We Collect

We may collect information such as:

  • Your name and contact details
  • Booking and accommodation details
  • Check-in and check-out dates
  • Payment and billing information
  • Information you provide when making an enquiry or special request
  • Information required to arrange additional services, such as airport transfers

We only collect information that is reasonably necessary to manage your booking and provide our services.

How We Use Your Information

We use your information to:

  • Process and manage your reservation
  • Communicate with you about your booking
  • Provide accommodation and guest services
  • Process payments
  • Respond to enquiries and requests
  • Arrange services requested by you, such as outsourced airport transfers
  • Meet applicable legal and regulatory requirements
  • Maintain the security and proper operation of our guesthouse

Our use of personal information will have an appropriate lawful basis under the Zimbabwean data protection law, such as fulfilling a contract with you, complying with a legal obligation, or pursuing legitimate interests where appropriate.

 

 

Sharing Your Information

We do not sell, rent or otherwise use your personal information for third-party marketing.

We only disclose personal information where it is necessary to provide a service, process a booking or payment, comply with a legal obligation, or protect our legitimate interests.

For example, where you request an airport transfer, we may provide the necessary booking details to our independent third-party airport transfer provider so that the service can be arranged.

We may also use trusted service providers such as booking, payment, website hosting and email providers where necessary to operate The Hilltop Guesthouse.

These providers are only given information that is necessary for them to perform their services.

Payment Information

Where payments are processed through a third-party payment provider, your payment information may be processed directly by that provider in accordance with its own privacy and security policies.

We do not unnecessarily retain full payment card details.

How We Protect Your Information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to those who need it for legitimate business purposes.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling bookings, maintaining appropriate business records and meeting legal, accounting or regulatory requirements.

When information is no longer required, it will be securely deleted or disposed of where appropriate.

 

 

 

 

 

Your Rights

Under applicable Zimbabwe’s data protection law, you may have rights including:

  • The right to request access to the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information in certain circumstances
  • The right to object to certain uses of your information
  • The right to request restriction of processing in certain circumstances
  • The right to withdraw consent where we rely on consent as our lawful basis

Your rights depend on the circumstances and the lawful basis for processing your information.

Cookies

Our website may use cookies and similar technologies to ensure the website operates correctly and, where applicable, to understand how visitors use our website.

Where consent is required for non-essential cookies, we will ask for your permission before using them.

Third-Party Websites

Our website may contain links to third-party websites, including booking platforms or service providers. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we handle personal information.

The latest version will always be made available on our website.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us:

The Hilltop Guesthouse
Email: reservations@thehilltopguesthouse.co.zw
Telephone: +263 783 03 8889
Address: 5 Casson Way, Emerald Hill, Harare, Zimbabwe

If you are unhappy with how we have handled your personal information, you also have the right to complain to the POTRAZ-

Postal Telecoms Regulatory Authority of Zimbabwe

Mount Pleasant Business Park

1008 Performance Cl

Mount Pleasant, Harare, Zimbabwe.

Tel: (0242) 333032.

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