CANCELLATION POLICY

We understand that plans can change, so we aim to make our cancellation terms as clear and straightforward as possible.

  1. Standard Cancellation

 

  1. Cancellations made within 1 day before check-in are charged 50% of the booking value
  2. Cancellations made within 2-7 day (s) before check-in are charged 30% of the booking value
  3. Cancellations made within 8-14days before check-in are charged 20% of the booking value
  4. Cancellations made on non-refundable rates are charged 100% of the booking value.
  1. No-Show Policy

 

If a guest does not arrive for their reservation and has not provided prior notice, the booking will be treated as a no-show and 100% of the total booking value will be charged.

 

  1. Deposits & Balance Payments

 

A 50% deposit is required to secure your reservation. The remaining 50% balance is payable on or before the check-in date.

 

  1. How to Cancel

 

To cancel your reservation, please contact The Hilltop Guesthouse directly using the contact details provided in your booking confirmation.

 

For bookings made through a third-party booking platform, cancellation requests may need to be processed through the platform and will also be subject to its applicable booking terms.

 

  1. Airport Transfers

 

Airport transfers are arranged through an independent third-party provider and are separate from your accommodation booking.

 

Airport transfer bookings may have their own cancellation and refund terms, which will be confirmed when the transfer is arranged.

 

Cancellation of your accommodation does not automatically mean that an airport transfer booking is cancelled. Guests should contact the transfer provider or The Hilltop Guesthouse as soon as possible to cancel or amend a transfer.

 

Email: reservations@thehilltopguesthouse.co.zw

Phone/WhatsApp: +263 783 038889

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